One of the essential tools of Conversational AI is Natural Language Understanding (NLU). This is what allows Intent Manager to analyze consumer input and assign accurate intents.

While LivePerson provides its own proprietary NLU out of the box, Intent Manager also allows you to choose your preferred NLU engine for analyzing text by routing all NLU analysis and training through an API. This API layer of abstraction means you can choose from the following NLU engines:

  • LivePerson's native NLU
  • Google DialogFlow
  • IBM Watson

If you choose LivePerson's native NLU, no setup work needs to be done to connect the NLU engine to your domain in Intent Manager. Third-party providers require an additional setup process that's outlined on this page.