Introduction

Use the LivePerson Functions integration to invoke a function (lambda) that is deployed to the LivePerson Functions (Function as a Service or FaaS) platform. There are no constraints here; if there is some custom logic (a function) you want to invoke with a bot, you can do it with a LivePerson Functions integration.

Enabling the use of LivePerson's Function (FaaS) integrations requires a configuration change made by LivePerson. Contact your LivePerson account representative (other contact options: chat with us on this page, or message Support) for assistance.

Add a LivePerson Functions integration

  1. Open the bot, and click Integrations in the upper-left corner.
  2. Configure the integration settings:
    • Integration Name: Enter the name of integration. Enter a name that's meaningful (it describes well the integration's purpose), concise, and follows a consistent pattern. This helps with organization, and it makes it easier for bot developers to work with the integration during bot development.
    • Response Data Variable Name: Enter the name of the response data variable.
    • Integration Type: Select FaaS.
    • Function: Select the function (lambda) to invoke via this integration. You can select from all functions added under your LivePerson account. Each is listed with its status. Selecting a function The Function list provides an easy pass-through to the Functions UI in case you still need to create or modify the relevant function. Clicking Create New Function or Pencil icon (pencil icon) beside a function name opens a new browser window and prompt you to log into the Functions UI where you can do the work. Once done, return here and click Reload icon (reload icon) to refresh the Function list if needed.
    • Function Headers: Add the necessary data in key/value pairs to pass into the request via the header.
    • Function Payload: Enter the payload to pass into the function.
    • Transform Result Script: If applicable, use this section to write JavaScript code that transforms the raw result (typically in JSON format), so you can use the information in the bot's dialogs. For more on this, see Transform an API result.
    • Custom Data Fields: Add the fields that will store the result data in key/value pairs. Users who are tasked with creating bots can use and display this data in interactions by referencing these fields.
  3. Click Save.

Example guide

See this step-by-step guide that uses this integration.