Audio Messaging allows a consumer to send audio messages to agents.

  1. Contact your Account Team to activate the feature on the LivePerson server side.

  2. Add the required Android permissions to access the microphone:

    <uses-permission android:name="android.permission.RECORD_AUDIO" /> //to record audio
    <uses-permission android:name="android.permission.WRITE_EXTERNAL_STORAGE" /> //to save voice files to internal storage
    <uses-permission android:name="android.permission.READ_EXTERNAL_STORAGE" /> // to read voice files stored in internal storage
  3. Enable the feature:

    <bool name="enable_voice_sharing">

    By default, the value is false (disabled).

  4. Define the max length of an audio message:

    <integer name="lp_record_max_time_seconds">

    The values are in seconds.

    The minimum value is 15 seconds; the maximum and the default value is 120 seconds.

  5. Define the max number of audio messages saved on the device:

    <integer name="max_number_stored_voice_files">

    The default value is 20.

  6. Modify and localize the following strings:

    • Short tap tooltip

      Presented when the consumer used a short tap instead of a long tap.

      Key: lp_mic_tooltip_long_press

      The default text is Long tap to record.

    • Release microphone tooltip

      Presented when the consumer doesn't release the microphone icon.

      Key: lp_mic_tooltip_release

      The default text is Release for recording.

    • Maximum length reached tooltip

      Presented when the message length reached to the maximum length.

      Key: lp_mic_tooltip_max_recording

      The default text is Recording limit has been reached, click to send.