To download the Chat Agent API Postman collection, use the following link
To download the Chat Agent API Postman environment, use the following link
Unfamiliar with Postman? Click here for more information
- Getting Started
-
Agent Experience
- Add Agent Widgets
- Agent Workspace Widget SDK
-
Chat Agent API
- Overview
-
Methods
- Start Agent Session
- Retrieve Current Availability
- Set Agent Availability
- Retrieve Available Agents
- Retrieve Available Slots
- Retrieve Agent Information
- Determine Incoming Chat Request
- Accept a Chat
- Retrieve Chat Sessions
- Retrieve Chat Resources, Events and Information
- Retrieve Data for Multiple Chats
- Retrieve Chat Events
- Send Lines and Structured Content
- End Chat
- Retrieve Chat Information
- Retrieve Participant Info
- Retrieve Visitor's Name
- Retrieve Agent's Typing Status
- Set Agent's Typing Status
- Retrieve Visitor's Typing Status
- Retrieve Available Skills
- Transfer a Chat
- Retrieve Agent Survey Structure
- Submit Survey Data
- System Messages
- Sample App
- Postman Resources
-
Conversational AI
- Conversational AI
- Conversation Builder
- Conversation Orchestrator
- Intent Builder
- Intent Analyzer
- Knowledge Base
- Bot Analytics
- Bot Accounts
- Third-Party Bots
- Messaging Agent SDK
-
Client Side Configuration
- Customized Chat Windows
- Engagement Window Widget SDK
-
JavaScript Chat SDK
- Overview
- Chat States
- Surveys
- Creating an Instance
- Sample App
-
Methods
- getPreChatSurvey
- getEngagement
- requestChat
- authenticate
- addLine
- setVisitorTyping
- setVisitorName
- endChat
- requestTranscript
- getExitSurvey
- submitExitSurvey
- cancelSurvey
- getOfflineSurvey
- submitOfflineSurvey
- getState
- getAgentLoginName
- getVisitorName
- getAgentId
- getRtSessionId
- getSessionKey
- getAgentTyping
- getEstimatedWaitTime
- disposeVisitor
- Events
- Release Notes
-
Messaging Window API
- Overview
- Protocol Overview
- Getting Started
- Tutorials
- Samples
-
API Reference
- Overview
- Get Agent Public Profile
- Request Builder
- Response Builder
- Notification Builder
- New Conversation
- Close Conversation
- Send Consumer Satisfaction (CSAT)
- Subscribe to Conversation Metadata
- Unsubscribe from Conversation Metadata
- Publishing Text Content
- Subscribe to Messaging Events
- Consumer Token Creation
- Init Connection
- Generate Upload URL
- Generate Download URL
- Messaging Window SDK
-
Server Chat API
- Overview
-
Methods
- Retrieve Availability
- Retrieve Available Slots
- Retrieve Estimated Wait Time
- Retrieve Pre-Chat Survey
- Retrieve Offline Survey
- Post Offline Survey
- Start Chat
- Retrieve Chat Resources, Events and Information
- Retrieve Chat Events
- Add Lines / End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve the Visitor's Typing Status
- Retrieve the Agent's Typing Status
- Set the Visitor's Typing Status
- Retrieve Exit Survey Structure
- Submit Survey Data
- Send a Transcript
- Sample Postman Collection
- Window Customization API
-
Contact Center Management
- Agent Groups API
- Agent Survey For Messaging Configuration API
- Agent Survey For Messaging Runtime API
- Agent Status Reason API
- Automatic Messages API
- Audit Trail API
- LOBs API
- Predefined Content API
- Predefined Categories API
- Profiles API
- Shift Status API
- Skills API
- Users API
- Unified Automatic Messages API
- Special Occasions API
- Workdays API
- Developer Tools
- Historical Data
-
Messaging Channels
- Connector API
- IVR Engagement API
- Mobile App Messaging SDK for Android
- Mobile App Messaging SDK for iOS
- Apple Business Chat SDK
- Push Notification Service
- Proactive Messaging
- Real-Time Data
- Rich Messaging
-
Security & Authentication
- Cookies and Conversational Cloud
- Apple Business Chat Authentication
- Mobile SDK and Web Authentication
- Conversational Cloud Applications
- Authorizing Conversational Cloud Applications
- Login Service API
-
MTLS
- Overview
- Onboarding
-
Methods
- Create certificate for account
- Create certificate from file
- Delete certificate by ID
- Get all certificates by account
- Get certificate by ID
- Create certificate for account
- Update certificate from file
- Forward delete request
- Forward get request
- Forward post request
- Forward put request
- Check mapping configuration
- P12 Key Tester
- Website Monitoring
- Solutions
Postman Resources
Chat