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WELCOME
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Getting Started
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Agent Experience & Bots
- Add Agent Widgets
- Agent Workspace Widget SDK
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Chat Agent API
- Overview
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Methods
- Start Agent Session
- Retrieve Current Availability
- Set Agent Availability
- Retrieve Available Agents
- Retrieve Available Slots
- Retrieve Agent Information
- Determine Incoming Chat Request
- Accept a Chat
- Retrieve Chat Sessions
- Retrieve Chat Resources, Events and Information
- Retrieve Data for Multiple Chats
- Retrieve Chat Events
- Send Lines and Structured Content
- End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve Agent's Typing Status
- Set Agent's Typing Status
- Retrieve Visitor's Typing Status
- Retrieve Available Skills
- Transfer a Chat
- Retrieve Agent Survey Structure
- Submit Survey Data
- System Messages
- Sample App
- Postman Resources
- Customer Facing Bots
- Messaging Agent SDK
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Client Side Configuration
- Customized Chat Windows
- Engagement Window Widget SDK
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JavaScript Chat SDK
- Overview
- Chat States
- Surveys
- Creating an Instance
- Sample App
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Methods
- getPreChatSurvey
- getEngagement
- requestChat
- authenticate
- addLine
- setVisitorTyping
- setVisitorName
- endChat
- requestTranscript
- getExitSurvey
- submitExitSurvey
- cancelSurvey
- getOfflineSurvey
- submitOfflineSurvey
- getState
- getAgentLoginName
- getVisitorName
- getAgentId
- getRtSessionId
- getSessionKey
- getAgentTyping
- getEstimatedWaitTime
- disposeVisitor
- Events
- Release Notes
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Messaging Window API
- Overview
- Protocol Overview
- Getting Started
- Tutorials
- Samples
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API Reference
- Overview
- Get Agent Public Profile
- Request Builder
- Response Builder
- Notification Builder
- New Conversation
- Close Conversation
- Send Consumer Satisfaction (CSAT)
- Subscribe to Conversation Metadata
- Unsubscribe from Conversation Metadata
- Publishing Text Content
- Subscribe to Messaging Events
- Consumer Token Creation
- Init Connection
- Generate Upload URL
- Generate Download URL
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Server Chat API
- Overview
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Methods
- Retrieve Availability
- Retrieve Available Slots
- Retrieve Estimated Wait Time
- Retrieve Pre-Chat Survey
- Retrieve Offline Survey
- Post Offline Survey
- Start Chat
- Retrieve Chat Resources, Events and Information
- Retrieve Chat Events
- Add Lines / End Chat
- Retrieve Chat Information
- Retrieve Visitor's Name
- Retrieve the Visitor's Typing Status
- Retrieve the Agent's Typing Status
- Set the Visitor's Typing Status
- Retrieve Exit Survey Structure
- Submit Survey Data
- Send a Transcript
- Sample Postman Collection
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Contact Center Management
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Historical Data
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Messaging Channels
- Messaging Channels Capabilities Comparison
- Connector API
- IVR Engagement API
- Mobile App Messaging SDK for Android
- Mobile App Messaging SDK for iOS
- Push Notification Service
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Real-Time Data
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Rich Messaging
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Security & Authentication
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Website Monitoring
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Solutions
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