This API allows clients to check whether the requested skill, or all skills of the account, are currently in an active shift — based on the skill's configuration (whether defined on the account level via the account shift scheduler or overriden by the skill's configuration).

Getting Started

A few things you'll need to get started with this API:

  1. Retrieve your domain. Use the LivePerson Domain API to retrieve this information by providing the following service name:

    • shiftstatus

  2. This API requires authorization using either a login or an API token methodology.

    • When fetching data using the API on the account level, you need to use the login methodology. Log a user into Conversational Cloud using the Login Service API. Provide a username and password, and receive an authorization token (bearer). Use this token as your authorization header in all API requests.

    • When fetching data using the API on the skill level, you need to use the API token methodology. Use the Authentication API (signup to LivePerson IDP URL) to pass the external token and get an API token (JWT). for e.g. https:///api/account//signup to get the JWT. here idpDomain can be retrieved from LivePerson Domain API and accountId is your Conversation Cloud account/site Id.

  3. Note the API terms of use.

  4. When using this API, it is recommended that you implement our Retry Policy and KeepAlive best practices.