How URLs are handled

In Messaging contexts, URLs that are clickable are always handy and support an optimal experience for the end user. However, responses from the Large Language Model (LLM) service — which are formed via Generative AI — are always returned as plain text.

That’s where our URL post-processing service in the LLM Gateway comes in. It takes all the URLs in the response and wraps them in HTML tags, so they become active, clickable URLs.

Default configuration

By default, the URL post-processing service is on for KnowledgeAI for all accounts. To turn it off, contact your LivePerson representative.