Step Up authentication allows consumers to continue the ongoing unauthenticated conversations by merging it to the authenticated conversation history after signing in.

Supported versions

  • v5.10.0 and higher

How to enable


  • To enable Step Up authentication, make sure to set performStepUp flag to true.
  • SDK will trigger onError(LpError lpError, String message) callback when an error occurred while performing Step Up by LpError.STEP_UP_FAILURE enum.

Code Samples

LPAuthenticationParams lpAuthenticationParams = new LPAuthenticationParams(LPAuthenticationType.AUTH);

// Presenting the conversation window. During open conversation and based on the performStepUp flag, SDK will detect authenticated identity added and perform Step Up flow.
LivePerson.showConversation(activity, lpAuthenticationParams, conversationViewParams);