As you add and manage articles, there are a number of validation checks that are performed by the system to enforce limits and thereby promote best practices. This helps to ensure your content is suitable for messages, which should be short.
Knowledge base-level limits for internal knowledge bases
If you’re using an internal knowledge base, the following knowlege base-level limits apply. These vary depending on the LivePerson AI in use.
| Type of knowledge base | LivePerson AI | Number of articles allowed per knowledge base |
|---|---|---|
| Internal, with Domain intents | LivePerson NLU or third-party NLU | 5,000 |
| Internal, no intents | AI Search or text search | 5,000 |
| Internal, with Domain intents | LivePerson (Legacy) NLU | 250 |
| Internal, with Knowledge Base intents | LivePerson (Legacy) NLU | 250 |
Article-level limits for internal knowledge bases
If you’re using an internal knowledge base, the following article-level limits apply.
| Attribute or setting | Limit |
|---|---|
| Title | 300 characters |
| Summary | 1,000 characters |
| Detail | 10,000 characters If you include HTML markup, take care to test it and ensure it doesn’t break when the content is sent to the consumer. |
| Intent qualifiers | 40 in number Not applicable when the knowledge base uses Domain intents |
| Positive learnings | 10 in number |
| Negative learnings | 10 in number |
| Tags | 10 in number length of each: 100 characters |
| Categories | length of each: 100 characters |
| Content links (content, audio, image and video) | 1,000 characters |