Introduction

Voice and Video integration allows brand agents to communicate with consumers via voice or video calls.

Voice call example screen Video call example screen

Voice & Video capabilities are available only on iOS SDK 6.3.0 and above

KB article: Voice & Video Overview

To enable the feature on your Conversational Cloud account please review the KB article

How to enable:

    LPConfig.defaultConfiguration.enableVoiceVideoCall = true

Known limitations: Due some compatibility issues with WebRTC some iOS 12.X device might not be able to connect voice or video call.

Branding and Configurations

enableVoiceVideoCall

Enables or disables the ability for an Agent to start a voice or video call.

  • Type: bool
  • Default value: false

voiceCallImageIcon

Defines default Image icon for Voice Invite.

  • Type: UIImage
  • Default value: nil

videoCallImageIcon

Defines default Image icon for Video Invite.

  • Type: UIImage
  • Default value: nil

voiceVideoAcceptCallButtonImage

Defines default background image for Decline button on Voice & Video Invite

  • Type: UIImage
  • Default value: nil

voiceVideoDeclineCallButtonImage

Defines default background image for Decline button on Voice & Video Invite

  • Type: UIImage
  • Default value: nil

voiceVideoEndCallButtonImage

Defines default background image for End button on Voice & Video Invite

  • Type: UIImage
  • Default value: nil
  • Preconditions: This image is only shown on the Voice & Video Invite when Consumer has an active Call
  • Notes: To enable this image voiceVideoEndCallButtonType should be set to hangup`

voiceVideoJoinCallButtonImage

Defines default background image for Join button on Voice & Video Invite

  • Type: UIImage
  • Default value: nil
  • Preconditions: This image is only shown on the Voice & Video Invite when Consumer has an active Call

voiceVideoInviteIconTint

Defines default icon tint color on Voice & Video Invite

  • Type: UIColor
  • Default value: gray

voiceVideoAcceptButtonTint

Defines default tint color for Accept/Join Button on Voice & Video Invite

  • Type: UIColor
  • Default value: white
  • Note: This property controls both the Accept and Join call Button

voiceVideoDeclineButtonTint

Defines default tint color for Decline/End Button on Voice & Video Invite

  • Type: UIColor
  • Default value: red
  • Note: This property controls both the Decline and End call Button

voiceVideoAcceptButtonBackgroundColor

Defines default background color for Accept/Join Button on Voice & Video Invite

  • Type: UIColor
  • Default value: green
  • Note: This property controls both the Accept and Join call Button

voiceVideoDeclineButtonBackgroundColor

Defines default background color for Decline/End Button on Voice & Video Invite

  • Type: UIColor
  • Default value: clear
  • Note: This property controls both the Decline and End call Button

voiceVideoInvitationIconRenderingMode

Defines default rendering mode for Voice or Video Invitation Icon

  • Type: UIImage.RenderingMode
  • Default value: alwaysTemplate

voiceVideoAcceptButtonRenderingMode

Defines default rendering mode for Accept Button on Voice & Video Invitation

  • Type: UIImage.RenderingMode
  • Default value: alwaysTemplate

voiceVideoDeclineButtonRenderingMode

Defines default rendering mode for Decline Button on Voice & Video Invitation

  • Type: UIImage.RenderingMode
  • Default value: alwaysTemplate

voiceVideoEndCallButtonType

Defines which icon to display on Join Button for Voice & Video Invitation

  • Type: VoiceVideoEndCallButtonType
  • Default value: close
  • Preconditions: This type is only shown on the Voice & Video Invite when Consumer has an active Call

voiceVideoButtonsInnerPadding

Defines inner padding between Accept & Decline Buttons on Voice & Video Invitation

  • Type: Double
  • Default value: 8.0

voiceVideoButtonsOuterPadding

Defines outer padding between Accept & Decline Buttons on Voice & Video Invitation

  • Type: Double
  • Default value: 24.0

voiceVideoInvitationBubbleBackgroundColor

Defines background color for Voice & Video Bubble

  • Type: UIColor
  • Default value: light gray

voiceVideoInvitationBubbleBorderColor

Defines border color for Voice & Video Invitation Bubble

  • Type: UIColor
  • Default value: clear

voiceVideoInvitationBubbleBorderWidth

Defines border width for Voice & Video Invitation Bubble

  • Type: Double
  • Default value: 0.0

voiceVideoNavigationBackgroundColor

Defines background color of Navigation & Tab Bar for Voice & Video SFSafariViewController

  • Type: UIColor
  • Default value: gray

voiceVideoNavigationTintColor

Defines tint color for icons on Navigation & Tab Bar Icons for Voice & Video SFSafariViewController

  • Type: UIColor
  • Default value: black