Introduction

The LiveEngage Messaging Agent Metrics API provides information about the current state of messaging agents in the contact center. This API exposes different metrics for an overview of the agents’ behavior and performance including: current status, number of open conversations, agent’s skills, load etc.

LE Messaging Agents list use the Agent Metrics API:

AgentMetrics

Getting Started

A few things you'll need to get started with this API:

  1. Retrieve your domain. Use the LivePerson Domain API to retrieve this information by providing the following service name:

    • msgHist
  2. This API requires authorization using API key.

  3. Here are the API terms of use.

Use Cases

  • Workforce Management integration (WFM)

  • Combine this information with other data source in order to create your own real-time dashboard