Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.

Messaging applications

N/A = Not Available

  Mobile App Messaging Web Messaging
Interaction type:    
Dialog Starter Yes Yes
Text statement Yes Yes
Image statement N/A Yes
Audio statement N/A N/A
Video statement N/A N/A
Apple rich link N/A N/A
Multiple choice question Yes Yes
Text question Yes Yes
Structured question Yes Yes
Button question Yes Yes
Quick Reply question Yes Yes
List Picker question N/A N/A
Time Picker question N/A N/A
Integration Yes Yes
Agent Transfer integration Yes Yes
Apple Pay integration N/A N/A
survey interactions (NPS, FCR, CSAT) Yes Yes

N/A = Not Available

  Apple Business Chat SMS Google RCS
Interaction type:      
Dialog Starter Yes Yes Yes
Text statement Yes Yes Yes
Image statement N/A N/A Yes
Audio statement N/A N/A N/A
Video statement N/A N/A N/A
Apple rich link Yes N/A N/A
Multiple choice question N/A N/A Yes
Text question Yes Yes Yes
Structured question N/A N/A Yes
Button question N/A N/A Yes
Quick Reply question N/A N/A Yes
List Picker question Yes N/A N/A
Time Picker question Yes N/A N/A
Integration Yes Yes Yes
Agent Transfer integration Yes Yes Yes
Apple Pay integration Yes N/A N/A
survey interactions (NPS, FCR, CSAT) Yes Yes Yes

Instant messaging applications

N/A = Not Available

  Facebook WhatsApp LINE
Interaction type:      
Dialog Starter Yes Yes Yes
Text statement Yes Yes Yes
Image statement N/A N/A N/A
Audio statement N/A (Not supported by Live Engage) N/A N/A
Video statement N/A (Not supported by Live Engage) N/A N/A
Apple rich link N/A N/A N/A
Multiple choice question Yes N/A N/A
Text question Yes Yes Yes
Structured question Yes N/A N/A
Button question Yes N/A N/A
Quick Reply question Yes N/A N/A
List Picker question N/A N/A N/A
Time Picker question N/A N/A N/A
Integration Yes Yes Yes
Agent Transfer integration Yes Yes Yes
Apple Pay integration N/A N/A N/A
survey interactions (NPS, FCR, CSAT) Yes Yes Yes

APIs

N/A = Not Available

  Messaging Window API Connector API
Interaction type:    
Dialog Starter Yes Yes
Text statement Yes Yes
Image statement N/A N/A
Audio statement N/A N/A
Video statement N/A N/A
Apple rich link N/A N/A
Multiple choice question Yes N/A
Text question Yes Yes
Structured question Yes Yes
Button question Yes Yes
Quick Reply question Yes Yes
List Picker question N/A N/A
Time Picker question N/A N/A
Integration Yes Yes
Agent Transfer integration Yes Yes
Apple Pay integration N/A N/A
survey interactions (NPS, FCR, CSAT) Yes Yes