Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.
Apple Messages for Business
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
Yes |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
No |
Button question |
No |
Quick Reply question |
Yes |
List Picker question |
Yes |
Time Picker question |
Yes |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
Yes |
Universal |
Yes |
survey interactions |
Yes |
Connector API
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
No |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Facebook
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Google RCS
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
Yes |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
LINE
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
No |
Text question |
Yes |
Structured question |
No |
Button question |
No |
Quick Reply question |
No |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Messaging Window API
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
No |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Mobile app messaging
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
SMS
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
No |
Button question |
No |
Quick Reply question |
No |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
No |
Button question |
No |
Quick Reply question |
No |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
Web messaging
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
Yes |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
Yes |
Button question |
Yes |
Quick Reply question |
Yes |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes |
File Upload integration |
Yes |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |
WhatsApp
Interaction |
Supported? |
Dialog Starter |
Yes |
Text statement |
Yes |
Image statement |
No |
Apple rich link |
No |
Private message |
Not applicable; not sent to consumer |
Multiple choice question |
Yes |
Text question |
Yes |
Structured question |
Yes |
Button question |
No |
Quick Reply question |
No |
List Picker question |
No |
Time Picker question |
No |
Integration |
Yes |
Agent Transfer integration |
Yes |
Knowledge AI integration |
Yes - Simple/Custom answer layout only |
File Upload integration |
No |
Apple Pay integration |
No |
Universal |
Yes |
survey interactions |
Yes |