Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.
Messaging applications
N/A = Not Available
Mobile App Messaging | Web Messaging | |
---|---|---|
Interaction type: | ||
Dialog Starter | Yes | Yes |
Text statement | Yes | Yes |
Image statement | N/A | Yes |
Audio statement | N/A | N/A |
Video statement | N/A | N/A |
Apple rich link | N/A | N/A |
Multiple choice question | Yes | Yes |
Text question | Yes | Yes |
Structured question | Yes | Yes |
Button question | Yes | Yes |
Quick Reply question | Yes | Yes |
List Picker question | N/A | N/A |
Time Picker question | N/A | N/A |
Integration | Yes | Yes |
Agent Transfer integration | Yes | Yes |
Apple Pay integration | N/A | N/A |
survey interactions (NPS, FCR, CSAT) | Yes | Yes |
SMS-related applications
N/A = Not Available
Apple Business Chat | SMS | Google RCS | |
---|---|---|---|
Interaction type: | |||
Dialog Starter | Yes | Yes | Yes |
Text statement | Yes | Yes | Yes |
Image statement | N/A | N/A | Yes |
Audio statement | N/A | N/A | N/A |
Video statement | N/A | N/A | N/A |
Apple rich link | Yes | N/A | N/A |
Multiple choice question | N/A | N/A | Yes |
Text question | Yes | Yes | Yes |
Structured question | N/A | N/A | Yes |
Button question | N/A | N/A | Yes |
Quick Reply question | N/A | N/A | Yes |
List Picker question | Yes | N/A | N/A |
Time Picker question | Yes | N/A | N/A |
Integration | Yes | Yes | Yes |
Agent Transfer integration | Yes | Yes | Yes |
Apple Pay integration | Yes | N/A | N/A |
survey interactions (NPS, FCR, CSAT) | Yes | Yes | Yes |
Instant messaging applications
N/A = Not Available
LINE | |||
---|---|---|---|
Interaction type: | |||
Dialog Starter | Yes | Yes | Yes |
Text statement | Yes | Yes | Yes |
Image statement | N/A | N/A | N/A |
Audio statement | N/A (Not supported by Live Engage) | N/A | N/A |
Video statement | N/A (Not supported by Live Engage) | N/A | N/A |
Apple rich link | N/A | N/A | N/A |
Multiple choice question | Yes | N/A | N/A |
Text question | Yes | Yes | Yes |
Structured question | Yes | N/A | N/A |
Button question | Yes | N/A | N/A |
Quick Reply question | Yes | N/A | N/A |
List Picker question | N/A | N/A | N/A |
Time Picker question | N/A | N/A | N/A |
Integration | Yes | Yes | Yes |
Agent Transfer integration | Yes | Yes | Yes |
Apple Pay integration | N/A | N/A | N/A |
survey interactions (NPS, FCR, CSAT) | Yes | Yes | Yes |
APIs
N/A = Not Available
Messaging Window API | Connector API | |
---|---|---|
Interaction type: | ||
Dialog Starter | Yes | Yes |
Text statement | Yes | Yes |
Image statement | N/A | N/A |
Audio statement | N/A | N/A |
Video statement | N/A | N/A |
Apple rich link | N/A | N/A |
Multiple choice question | Yes | N/A |
Text question | Yes | Yes |
Structured question | Yes | Yes |
Button question | Yes | Yes |
Quick Reply question | Yes | Yes |
List Picker question | N/A | N/A |
Time Picker question | N/A | N/A |
Integration | Yes | Yes |
Agent Transfer integration | Yes | Yes |
Apple Pay integration | N/A | N/A |
survey interactions (NPS, FCR, CSAT) | Yes | Yes |