Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.

Apple Messages for Business

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link Yes
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question No
Button question No
Quick Reply question Yes
List Picker question Yes
Time Picker question Yes
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration Yes
Universal Yes
survey interactions Yes

Connector API

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question No
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Facebook

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Google RCS

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement Yes
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

LINE

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Messaging Window API

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question No
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Mobile app messaging

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

SMS

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Twitter Direct Messages

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes

Web messaging

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement Yes
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
File Upload integration Yes
Apple Pay integration No
Universal Yes
survey interactions Yes

WhatsApp

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Apple rich link No
Private message Not applicable; not sent to consumer
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
File Upload integration No
Apple Pay integration No
Universal Yes
survey interactions Yes