Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.
Messaging applications
N/A = Not Available
| Mobile App Messaging | Web Messaging | |
|---|---|---|
| Interaction type: | ||
| Dialog Starter | Yes | Yes |
| Text statement | Yes | Yes |
| Image statement | N/A | Yes |
| Audio statement | N/A | N/A |
| Video statement | N/A | N/A |
| Apple rich link | N/A | N/A |
| Multiple choice question | Yes | Yes |
| Text question | Yes | Yes |
| Structured question | Yes | Yes |
| Button question | Yes | Yes |
| Quick Reply question | Yes | Yes |
| List Picker question | N/A | N/A |
| Time Picker question | N/A | N/A |
| Integration | Yes | Yes |
| Agent Transfer integration | Yes | Yes |
| Apple Pay integration | N/A | N/A |
| survey interactions (NPS, FCR, CSAT) | Yes | Yes |
SMS-related applications
N/A = Not Available
| Apple Business Chat | SMS | Google RCS | |
|---|---|---|---|
| Interaction type: | |||
| Dialog Starter | Yes | Yes | Yes |
| Text statement | Yes | Yes | Yes |
| Image statement | N/A | N/A | Yes |
| Audio statement | N/A | N/A | N/A |
| Video statement | N/A | N/A | N/A |
| Apple rich link | Yes | N/A | N/A |
| Multiple choice question | N/A | N/A | Yes |
| Text question | Yes | Yes | Yes |
| Structured question | N/A | N/A | Yes |
| Button question | N/A | N/A | Yes |
| Quick Reply question | N/A | N/A | Yes |
| List Picker question | Yes | N/A | N/A |
| Time Picker question | Yes | N/A | N/A |
| Integration | Yes | Yes | Yes |
| Agent Transfer integration | Yes | Yes | Yes |
| Apple Pay integration | Yes | N/A | N/A |
| survey interactions (NPS, FCR, CSAT) | Yes | Yes | Yes |
Instant messaging applications
N/A = Not Available
| LINE | |||
|---|---|---|---|
| Interaction type: | |||
| Dialog Starter | Yes | Yes | Yes |
| Text statement | Yes | Yes | Yes |
| Image statement | N/A | N/A | N/A |
| Audio statement | N/A (Not supported by Live Engage) | N/A | N/A |
| Video statement | N/A (Not supported by Live Engage) | N/A | N/A |
| Apple rich link | N/A | N/A | N/A |
| Multiple choice question | Yes | N/A | N/A |
| Text question | Yes | Yes | Yes |
| Structured question | Yes | N/A | N/A |
| Button question | Yes | N/A | N/A |
| Quick Reply question | Yes | N/A | N/A |
| List Picker question | N/A | N/A | N/A |
| Time Picker question | N/A | N/A | N/A |
| Integration | Yes | Yes | Yes |
| Agent Transfer integration | Yes | Yes | Yes |
| Apple Pay integration | N/A | N/A | N/A |
| survey interactions (NPS, FCR, CSAT) | Yes | Yes | Yes |
APIs
N/A = Not Available
| Messaging Window API | Connector API | |
|---|---|---|
| Interaction type: | ||
| Dialog Starter | Yes | Yes |
| Text statement | Yes | Yes |
| Image statement | N/A | N/A |
| Audio statement | N/A | N/A |
| Video statement | N/A | N/A |
| Apple rich link | N/A | N/A |
| Multiple choice question | Yes | N/A |
| Text question | Yes | Yes |
| Structured question | Yes | Yes |
| Button question | Yes | Yes |
| Quick Reply question | Yes | Yes |
| List Picker question | N/A | N/A |
| Time Picker question | N/A | N/A |
| Integration | Yes | Yes |
| Agent Transfer integration | Yes | Yes |
| Apple Pay integration | N/A | N/A |
| survey interactions (NPS, FCR, CSAT) | Yes | Yes |