Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.

Apple Business Chat

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link Yes
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question Yes
Time Picker question Yes
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration Yes
Universal Yes
survey interactions Yes

Connector API

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
Apple Pay integration No
Universal No
survey interactions Yes

Facebook

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No (Not supported by Conversational Cloud)
Video statement No (Not supported by Conversational Cloud)
Apple rich link No
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions Yes

Google RCS

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement Yes
Audio statement No
Video statement No
Apple rich link No
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
Apple Pay integration No
Universal No
survey interactions Yes

Instagram

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement Yes
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions Yes

LINE

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions Yes

Messaging Window API

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
Apple Pay integration No
Universal No
survey interactions Yes

Mobile app messaging

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
Apple Pay integration No
Universal No
survey interactions Yes

SMS

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions Yes

Twitter Direct Messages

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions No

Web messaging

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement Yes
Audio statement No
Video statement No
Apple rich link No
Multiple choice question Yes
Text question Yes
Structured question Yes
Button question Yes
Quick Reply question Yes
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes
Apple Pay integration No
Universal Yes
survey interactions Yes

WhatsApp

Interaction Supported?
Dialog Starter Yes
Text statement Yes
Image statement No
Audio statement No
Video statement No
Apple rich link No
Multiple choice question No
Text question Yes
Structured question No
Button question No
Quick Reply question No
List Picker question No
Time Picker question No
Integration Yes
Agent Transfer integration Yes
Knowledge AI integration Yes - Simple/Custom answer layout only
Apple Pay integration No
Universal No
survey interactions Yes