Interaction support varies by channel. Use this page to understand whether an interaction is supported in a channel of interest.
Apple Business Chat
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
Yes |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
No |
| List Picker question |
Yes |
| Time Picker question |
Yes |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
Yes |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Connector API
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Facebook
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No (Not supported by Conversational Cloud) |
| Video statement |
No (Not supported by Conversational Cloud) |
| Apple rich link |
No |
| Multiple choice question |
Yes |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Google RCS
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
Yes |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
Yes |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Instagram
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
Yes |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
LINE
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
No |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Messaging Window API
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
Yes |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
Mobile app messaging
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
Yes |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
SMS
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
No |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
No |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
No |
Web messaging
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
Yes |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
Yes |
| Text question |
Yes |
| Structured question |
Yes |
| Button question |
Yes |
| Quick Reply question |
Yes |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
WhatsApp
| Interaction |
Supported? |
| Dialog Starter |
Yes |
| Text statement |
Yes |
| Image statement |
No |
| Audio statement |
No |
| Video statement |
No |
| Apple rich link |
No |
| Multiple choice question |
No |
| Text question |
Yes |
| Structured question |
No |
| Button question |
No |
| Quick Reply question |
No |
| List Picker question |
No |
| Time Picker question |
No |
| Integration |
Yes |
| Agent Transfer integration |
Yes |
| Knowledge AI integration |
Yes - Simple/Custom answer layout only |
| Apple Pay integration |
No |
| survey interactions (NPS, FCR, CSAT) |
Yes |
