Errors ( ErrorSource_ErrorCode) Message Description
outbound_wa_400 (outbound_400) WA error - Media download failed WhatsApp server was not able to download the media. Please check the media URL is correct and accessible.
outbound_wa_408 (outbound_408) WA error - WA server not available WhatsApp server was not available to send the message. Please retry.
outbound_wa_410 (outbound_410) WA error - Message expired Message failed to send during its Time To Live (TTL) duration.
outbound_wa_470 (outbound_470) WA error - Re-engagement message Message failed to send because more than 24 hours have passed since the customer last replied to this number. Use a message template to respond.
outbound_wa_471 (outbound_471) WA error - Exceeded number of message limit Message failed to send because there are restrictions on how many messages can be sent from this phone number. This may be because too many previous messages were blocked or flagged as spam. Check your quality status in the WhatsApp Manager. See the Quality-Based Rate Limits documentation for more information.
outbound_wa_495 (outbound_495) WA error - Connection issue WhatsApp failed to deliver the message due to not matching or corrupt certificate. Connection Issue.
outbound_5XX WA error - Generic error Message failed to send because of an unknown error. Try again later.
outbound_wa_1000 (outbound_1000) WA error - Errors with rich message WhatsApp failed sending rich message. Please check the file format is one of (jpg,png) for image, (pdf) for document or (mp4) for a video.
outbound_wa_1005 (outbound_1005) WA error - Access denied Media directory is not writable (upload request), or Invalid credentials, or Certificate Error, or App Expired - a version upgrade is required, or button messages are disabled for this account, or Number is already registered on WhatsApp (see Migrating a Phone Number for information on moving a phone number from WhatsApp to the WhatsApp Business API), or if your business sends commerce messages in India, make sure that you have completed all mandatory business profile and product item fields. For more information, see Info.
outbound_wa_1014 (outbound_1014) WA error - Cannot access media Upload failed on bad image (image not uploaded correctly) or endpoint not found
outbound_wa_1026 (outbound_1026) WA error - Consumer's WA version incompatible WhatsApp could not send the message as the consumer's WA version is incompatible for the message. The receiver is incapable of receiving message.
outbound_wa_1031 (outbound_1031) WA error - Sender account locked You account has been locked to send any message due to policy violation by WhatsApp. Please contact your LP business partner.
outbound_wa_5002 Network error occured in connector Network error occured in internal connector component while processing WhatsApp message. If this continues to fail, please contact LP support.
outbound_twilio_5002 Network error occured in connector Network error occured in internal connector component while processing SMS message. If this continues to fail, please contact LP support.
outbound_twilio_20003 (outbound_20003) Twilio error - Permission denied Twilio - 20003
outbound_twilio_20500 (outbound_20500) Twilio internal error Twilio - 20500
outbound_twilio_21211 (outbound_21211) Twilio error - Invalid "To" Phone number Twilio - 21211
outbound_twilio_21408 (outbound_21408) Twilio error - "From" number not enabled for the region Twilio - 21408
outbound_twilio_21602 (outbound_21602) Twilio error - No SMS message body Twilio - 21602
outbound_twilio_21606 (outbound_21606) Twilio error - "From" number is not valid for messaging Twilio - 21606
outbound_twilio_21610 (outbound_21610) Twilio error - "To" number is opted out Twilio - 21610
outbound_twilio_21611 (outbound_21611) Twilio error - Message queue limit exceeded Twilio - 21611
outbound_twilio_21612 (outbound_21612) Twilio error - 'To' number not reachabe Twilio - 21612
outbound_twilio_21614 (outbound_21614) Twilio error - Not a mobile number Twilio - 21614
outbound_twilio_21617 (outbound_21617) Twilio error - Message exceeds 1600 characters Twilio - 21617
twilio_5008 No delivery response from Twilio or message is undelivered Message was sent successfully to the network service provider of the recipient, but there was no response from the provider that the message was delivered to the recipient. As there is no delivery response for 72 hours after the message was successfully sent, this sms message was marked as failed.
twilio_30001 Twilio error - Queue overflow Twilio - 30001
twilio_30002 Twilio error - Account suspended Twilio - 30002
twilio_30003 Twilio error - Unreachable destination Twilio - 30003
twilio_30004 Twilio error - Message blocked Twilio - 30004
twilio_30005 Twilio error - Unknown destination Twilio - 30005
twilio_30006 Twilio error - Unreachable carrier Twilio - 30006
twilio_30007 Twilio error - Carrier violation Twilio - 30007
twilio_30008 Twilio error - unknown error Twilio - 30008
c2m_1300 No engagement found for skill Engagement not found for the skill. Please check if the skill is added in Conversational Cloud and is also activated from C2M self-service web tool.
c2m_1400 Open conversation already exists There is an open conversation for this customer. Make sure all the conversation from this customer on the specific channel are closed and retry
c2m_5000 Unexpected error occured An internal error occured in sending this message. If this continues to fail, please contact LP support.
c2m_5401 Internal Server Error An internal error occured in sending this message. If this continues to fail, please contact LP support.
c2m_5403 Message sent failed - timeout error There was an internal timeout sending the message. If this continues to fail, please contact LP support.
c2m_5807 Media URL is not in the permitted URLs list The media URL (photo, document, video, etc) needs to be included in the permitted URLs list. Use the settings tab in the Proactive Web tool to add the base URL to the permitted list.
proactive_16 InApp token not found There was an internal error. If this continues to fail, please contact LP support.
proactive_17 InApp failed to sent message There was an internal error. If this continues to fail, please contact LP support.
proactive_19 InApp certificate missing There was an internal error. If this continues to fail, please contact LP support.
proactive_27 InApp - Mobile app does not support in app messaging The recipient mobile device does not support InApp messaging
proactive_28 InApp - Consumer is not authenticated There was an internal error. If this continues to fail, please contact LP support.
proactive_500 Message could not be sent This error can occur because of any of the following reasons: open conversation exists, invalid input, network errors, internal connector error. If this continues to fail in spite of no open conversations, please contact LP support.
proactive_1001 Consumer ineligible to receive message The recipient number is not eligibile to receive messages for the specifc channel. Please check if its a landline number or invalid number.
proactive_1400 Open conversation already exists There is an open conversation for this customer. Make sure all the conversation from this customer on the specific channel are closed and retry
proactive_1401 Bad request / Invalid Input There was an internal error. If this continues to fail, please contact LP support.
proactive_1800 Open conversation already exists for inapp There is an open conversation for this customer on the inapp channel. Make sure all the conversation from this customer on the specific channel are closed and retry
proactive_5000 Unexpected error occured An internal error occured in sending this message. If this continues to fail, please contact LP support.
proactive_5002 Network error occured Network error occured. If this continues to fail, please contact LP support.
proactive_5403 Internal error occured There was an error in internal connector component. If this continues to fail, please contact LP support.
proactive_5401 Unknown error occured There was an internal error. If this continues to fail, please contact LP support.
proactive_5803 InApp message sent failed Proactive message failed to be delivered to the in-app. If this continues to fail, please contact LP support.