Introduction

You can find the Agent Sample App here. This is a virtual agent simulator built over the Chat Agent API. In this demo the simulator implements the following Chat Agent API endpoints:

  • LiveEngage login

  • LiveEngage session refresh

  • Set availability to online

  • Create agent session

  • Check for incoming chats

  • Accept chat invitation and start chat session (if there is a chat waiting in queue)

  • Chat polling (wait to get messages from visitor)

  • Send line

  • End the chat when the transcript is over