Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.

It is recommended to build future integrations on top of LivePersons Messaging Platform SDK instead.

Introduction

You can find the Agent Sample App here. This is a virtual agent simulator built over the Chat Agent API. In this demo the simulator implements the following Chat Agent API endpoints:

• Conversational Cloud login

• Conversational Cloud session refresh

• Set availability to online

• Create agent session

• Check for incoming chats

• Accept chat invitation and start chat session (if there is a chat waiting in queue)

• Chat polling (wait to get messages from visitor)

• Send line

• End the chat when the transcript is over