Use the following built-in functions to get user data.

Get user channel

Returns the platform channel the user is currently communicating on. This function returns:

  • lp_sms (for SMS)
  • lp_web (for Web)
  • lp_inapp (for In-app SDK)
  • lp_whatsapp (for WhatsApp)
  • lp_rcs (for RCS)
  • lp_abc (for Apple Business Chat)
  • twilio_sms (for Twilio SMS)
  • lp_fb (for Facebook)

The "lp_" prefix indicates the LivePerson platform.

Function Name Arguments Returns
getUserChannel() None lp_sms, lp_web, lp_inapp, lp_whatsapp, lp_rcs, lp_abc, twilio_sms, or lp_fb


var channel = botContext.getUserChannel();
botContext.printDebugMessage("channel used by the user is: " + channel);

Get user platform ID

Get User Platform Id is used to get the user’s unique ID that's valid only within the Conversation Builder bot platform. This is the ID by which the bot identifies the user.

This scripting function isn't commonly used. However, it is used by those currently using the Agent Escalation API.

Function Name Arguments Returns
getUserPlatformId() None string: unique user ID within Conversation Builder


// get the user’s ID within CB
var userId = botContext.getUserPlatformId();
// display the results...
botContext.printDebugMessage('The userPlatformId = ' + userId);

Get authenticated customer info

There are two built in methods to return authenticated customer information. You can attempt to see if either of these 2 methods return true or not. If the visitor is authenticated, (typically they would set personal or customer info being logged in) you can access the Personal Info or Customer Info object array.

Function Name Arguments Returns
getLPUserPersonalInfo() See below for accessing attributes personal info object or nothing
getLPCustomerInfo() See below for accessing attributes customer info object or nothing

Personal info example

This is an example JSON object for the Personal Info. Keep in mind that not all fields may be available for your conversation. In addition, one of the following fields (firstname, lastname, company) must be populated for this object to return, otherwise it will be null.

    "type": "personal",
    "personal": {
        "firstname": "John",
        "lastname": "Doe",
        "age": {
            "age": 34,
            "year": 1980,
            "month": 4,
            "day": 1
        "contacts": [
                "email": "",
                "phone": "+1 555-333-7777"
        "gender": "MALE",
        "language": "en-US",
        "company": "company"

Here is how you might use the getLPUserPersonalInfo() method in JavaScript to check for a user’s first and last name.

var personalInfo = botContext.getLPUserPersonalInfo();
botContext.printDebugMessage('PERSONAL INFO:'+personalInfo);
    var fullName = personalInfo.firstname+" "+personalInfo.lastname;
    botContext.printDebugMessage('Full Name: '+fullName);

Customer info example

Here is an example JSON object for the Customer Information.

    "type": "ctmrinfo",
    "info": {
        "companyBranch": "test",
        "ctype": "vip",
        "customerId": "138766AC",
        "balance": -400.99,
        "currency": "USD",
        "socialId": "11256324780",
        "imei": "99887766554433",
        "userName": "user000",
        "companySize": 500,
        "accountName": "bank corp",
        "role": "broker",
        "lastPaymentDate": {
            "day": 15,
            "month": 10,
            "year": 2014
        "registrationDate": {
            "day": 23,
            "month": 5,
            "year": 2013
        "storeNumber": "123865",
        "storeZipCode": "20505"

Here is how you might use the getLPCustomerInfo() method in JavaScript to check for a user’s customerId.

var customerInfo = botContext.getLPCustomerInfo();
    var customerId = customerInfo.customerId;
    botContext.printDebugMessage('customerId: '+customerId);