This topic contains information on settings and tasks that are common to both external and internal knowledge bases.

Common, read-only settings

  • Knowledge base type: This is either "External knowledge base" or "Internal knowledge base."
  • Knowledge base ID: A unique identifier for the knowledge base that’s generated by the system. In some scenarios, you might need to reference this ID. Here’s where you can find it.
  • Creator: The name of the person who added the knowledge base.
  • Creator ID: The ID of the person who added the knowledge base.
  • Language: The language of the content.

Common, configurable settings

  • Knowledge base name: Enter a new display name for the knowledge base if desired. Changing the name of the knowledge base doesn't require a corresponding update to a KnowledgeAI™ integration that uses the knowledge base; the integration is tied to the knowledge base's underlying primary key, not its name.
  • Intent association: If you've associated a domain with the knowledge base, this setting is read-only and says, "Domain Intents." However, if the knowledge base is an internal knowledge bases that uses Knowledge Base intents, this says, "Knowledge Base Intents," and it gives you the option to convert to Domain intents.
  • Associated domain: If the knowledge base's Intent association is "Domain Intents," this indicates the domain that's associated with the knowledge base.
  • Accessibility and visibility: Select "Public knowledge base" to make it visible and editable by other users in your Conversational Cloud account. Select "Private knowledge base" to make it visible and editable only by you.
  • Knowledge base management: Applicable only to internal knowledge bases. Turn on or off the knowledge base health assessment tool.

Modify settings

  1. Open the knowledge base.
  2. Click Settings in the menu in the upper-left corner.
  3. Modify the settings, and click Update.

Delete a knowledge base

Deleting a knowledge base is a non-recoverable action, so be certain about doing so before taking this action.

Before you delete a knowledge base, ensure it isn't being used in any KnowledgeAI integrations.

To delete a knowledge base

  1. Open the knowledge base.
  2. Click Settings in the menu in the upper-left corner.
  3. Scroll down to Delete knowledge base.
  4. Click Delete icon (Delete icon).
  5. In the confirmation dialog, click Yes.