General limitations

  • A rich card can contain any or all of the supported elements: image, title, subtitle, buttons. However, it must contain at least an image or title to be valid.

Element limitations

  • Cards have a maximum of 7 elements. This includes the image, title, subtitle, and then buttons.
  • Carousels have a maximum of 10 scrollable cards

Character limitations

  • Button text can contain up to 25 characters
  • Viber has a character limit for the title and subtitle which is based on how many button elements are set. The more action buttons that are used, the less space the text button has to consume so text will be shortened with ellipses.
    • title, subtitle, (4 to 0) buttons ~25 to 250 characters
    • image, title, subtitle, 1 buttons ~150 characters
    • image, title, subtitle, 2 buttons ~100 characters
    • image, title, subtitle, 3 buttons ~50 characters
    • image, title, subtitle, 4 buttons ~25 characters

Styling

  • Fonts can’t be configured — default Viber font will be used

Sizing

  • Viber Card Images sizes — It is recommend that you provide the highest resolution for the image without going over the 500kb limit. Images are the set to fit the container.
    • Only JPG and PNG are supported

Error conditions

  • Agent or bot will receive an error when trying to send Viber Structured Content elements with the following character limitations:
    • If button text exceeds 25 characters
    • If structured content map element is applied