KnowledgeAI™
Answers enriched via Generative AI
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- KnowledgeAI: Enriched answers via Generative AI
- Conversation Assist: Offer enriched answers via Generative AI
- Conversation Builder: Automate enriched answers via Generative AI
Integrate a KMS or CMS
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- KnowledgeAI: Integrate a KMS or CMS
Conversation Assist
Overview
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- Conversation Assist: Overview
- Try the tutorial: Using Conversation Assist
Process the user's query for better search
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Process the answers for better results
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Conversation Builder
Conversation Builder overview
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- Conversation Builder: Overview
- Conversation Builder: Bot workspace
- Conversation Builder: Messaging bots
- Conversation Builder: Voice bots
- Conversation Builder: Post-conversation surveys
- Conversation Builder: Manager bots
- Conversation Builder: Automatic transfers via bot groups
- Conversation Builder: Best practices
- Conversational AI: Tutorials
Getting started with voicebots
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- Conversation Builder: Voice Bots
- Try the tutorial: Getting Started with Bot Building - Voice
Deploying a Messaging bot
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- Conversation Builder: Deploying to Conversational Cloud
- Try the tutorial: Deploy the Bot
Automating answers
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- Conversation Builder: KnowledgeAI interactions
- Try the tutorial: Meta Intents & Knowledge Bases
Intent Manager
Generating training phrases using Generative AI
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- Intent Manager: Generate training phrases via Generative AI
Bot Analytics
Meaningful Automated Conversation Score (MACS)
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- Bot Analytics: MACS