Overview

Quick Replies for Viber include the question/statement text and a set of up to 11 replies that will appear as a custom keyboard. The Quick Replies can contain:

  • Title text (including emojis)
  • Publish text click action

JSON Template Properties

Property Name Description Type Required
type Types of basic elements supported by Structured Content framework. Will always be set to "quickReplies" Enum Y
itemsPerRow The number of items that will be set on each row. For Viber quick replies this property is ignored, since Viber has a fixed set of one row. Integer Y
replies Array of quick replies sent to the consumer Y
button Buttons contain click and action properties that define the type of action set on user click operation Object Y
click Click objects contain the action type set on the click operation for each button Object Y
action Actions are a list of applicative user actions on buttons, which will run on the consumer side and will help them to achieve their operation. Button actions for Viber quick replies can be set to “publishText” only Enum - “publishText”” N

Quick Reply template code example

{
  "type": "quickReplies",
  "itemsPerRow": 8,
  "replies": [
    {
      "type": "button",
      "tooltip": "Not likely at all",
      "title": "Not likely at all",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "yep"
          }
        ]
      }
    },
    {
      "type": "button",
      "tooltip": "Not likely",
      "title": "Not likely",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "nope"
          }
        ]
      }
    },
    {
      "type": "button",
      "tooltip": "likely",
      "title": "likely",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "nope"
          }
        ]
      }
    },
    {
      "type": "button",
      "tooltip": "Very likely",
      "title": "Very likely",
      "click": {
        "actions": [
          {
            "type": "publishText",
            "text": "nope"
          }
        ]
      }
    }
  ]
}

Limitations

  • Maximum of 11 replies for each template
  • Each quick reply can contain up to 25 characters
  • Agent or bot will receive an error when trying to send Quick Replies if the text exceeds 25 characters