Use this page to help you troubleshoot common issues encountered in Bot Analytics.

Unmatched phrases aren't shown

If the bot uses a Knowledge Base integration but doesn’t use intents in Intent Builder, the Bot Analytics application doesn’t automatically track unmatched phrases.

To enable the tracking of unmatched phrases, set the __recordUnMatchedPatternPhrases__ variable to "true" as shown below. Doing this using __initConversation() in the bot’s global functions will fire the code at the start of every conversation.

function __initConversation() {
   botContext.setBotVariable('__recordUnMatchedPatternPhrases__',true,true,false);
}