This method retrieves a conversation according to the given conversation ID.
Request
| Method | URL |
|---|---|
| POST | https://{domain}/messaging_history/api/account/{accountID}/conversations/conversation/search |
URL parameters
| Name | Description | Type/Value | Required | Notes |
|---|---|---|---|---|
| source | Used to describe the originator of the call. The source name should be unique for every project or process within the organization | String | Required | The source name should not exceed 20 characters. Please follow the format of ProjectName+AppName+UseCase. Example: LP_AgentUI_History |
BODY/POST parameters
Filter is sent in the POST data (body) with the following JSON structure.
| Name | Description | Type/Value | Required | Notes |
|---|---|---|---|---|
| conversationId | ID of the conversation to search | string | Optional (conditional) | Optional if “conversationIds” was provided |
| conversationIds | List of conversation Ids (Limited to 100 conversations) | string | Optional (conditional) | Optional if “conversationId” was provided |
| contentToRetrieve | List of content types that should be retrieved | string | Optional | Valid values: campaign, messageRecords, agentParticipants, agentParticipantsLeave, agentParticipantsActive, consumerParticipants, transfers, interactions, messageScores, messageStatuses, conversationSurveys, coBrowseSessions, summary, sdes, unAuthSdes, monitoring, dialogs, responseTime, skillChanges, intents, uniqueIntents, latestAgentSurvey, previouslySubmittedAgentSurveys |
Response
See Response in the Conversations method.