Messages that are initiated by the system. These messages are added with the <systemMessageId>
element tag. The following table describes the available messages and IDs:
ID | Event |
---|---|
4 | Routing chat to an agent. |
22 | Ticket ID associated with chat. (Deprecated) |
5 | Operator ends chat. |
3 | Operator accepts chat. |
2 | Site operators are currently busy. |
13 | Chat is transferred to an operator. |
15 | Chat is transferred to another skill group. |
6 | Chat is unexpectedly disconnected. |
23 | Chat requeued by system. |
Event type="state" Parameters
Name | Description | Type | Notes |
---|---|---|---|
time | The time the event occurred. | time | |
state | The state of the chat. | string | Valid values: "waiting", "chatting", "ended" |
Response Codes
Code | Response |
---|---|
200 | OK |