Messages that are initiated by the system. These messages are added with the <systemMessageId> element tag. The following table describes the available messages and IDs:
| ID | Event |
|---|---|
| 4 | Routing chat to an agent. |
| 22 | Ticket ID associated with chat. (Deprecated) |
| 5 | Operator ends chat. |
| 3 | Operator accepts chat. |
| 2 | Site operators are currently busy. |
| 13 | Chat is transferred to an operator. |
| 15 | Chat is transferred to another skill group. |
| 6 | Chat is unexpectedly disconnected. |
| 23 | Chat requeued by system. |
Event type="state" Parameters
| Name | Description | Type | Notes |
|---|---|---|---|
| time | The time the event occurred. | time | |
| state | The state of the chat. | string | Valid values: "waiting", "chatting", "ended" |
Response Codes
| Code | Response |
|---|---|
| 200 | OK |