Messages that are initiated by the system. These messages are added with the <systemMessageId> element tag. The following table describes the available messages and IDs:

ID	Event
4	Routing chat to an agent.
22	Ticket ID associated with chat. (Deprecated)
5	Operator ends chat.
3	Operator accepts chat.
2	Site operators are currently busy.
13	Chat is transferred to an operator.
15	Chat is transferred to another skill group.
6	Chat is unexpectedly disconnected.
23	Chat requeued by system.

Event type="state" Parameters

Name	Description	Type	Notes
time	The time the event occurred.	time
state	The state of the chat.	string	Valid values: "waiting", "chatting", "ended"

Response Codes

Code	Response
200	OK