Please note that this API relates to LivePersons legacy chat product which receives limited support and will be deprecated in the future.

It is recommended to build future integrations on top of LivePersons Messaging Platform SDK instead.

Messages that are initiated by the system. These messages are added with the <systemMessageId> element tag. The following table describes the available messages and IDs:

ID Event
4 Routing chat to an agent.
22 Ticket ID associated with chat. (Deprecated)
5 Operator ends chat.
3 Operator accepts chat.
2 Site operators are currently busy.
13 Chat is transferred to an operator.
15 Chat is transferred to another skill group.
6 Chat is unexpectedly disconnected.
23 Chat requeued by system.

Event type="state" Parameters

Name Description Type Notes
time The time the event occurred. time  
state The state of the chat. string Valid values: "waiting", "chatting", "ended"

Response Codes

Code Response
200 OK