This API is used to cancel the markAsUrgent API. It will reset the SLA for the agent response back to default. This API can be called only for open conversations.

func dismissUrgent(_ conversationQuery: ConversationParamProtocol
Parameter Description Notes
conversationQuery Represents a "filter" for the conversation screen, determining which of the conversations will be displayed in the following screens. Default: sorts the conversations by account number. See helpers methods above for how to generate a conversation query.