Introduction

The Validate Engagement API was designed to be used as part of a click-to-call solution to provide a way for brands to validate the trigger that was used to start the call was in fact a LivePerson engagement and not a phishing call.

Getting Started

A few things you'll need to get started with this API:

  1. Retrieve your domain. Use the LivePerson Domain API to retrieve this information by providing the following service name:

    • smt
  2. This API requires authorization using API key.

  3. Here are the API terms of use.

  4. When using this API, it is recommended that you implement our Retry Policy and KeepAlive best practices

Use cases

LivePerson’s Click to Call solution provides brands with the ability to present an engagement on their website that offers consumers the option to receive a phone call from the brand’s representatives. The voice call is initiated and managed by the brand and the agents handling the call are external to the LivePerson platform.

Example click-to-call invitation from a website:

ValidateEngagement

Please refer to the Click to Call solution document for more information.