Introduction

LivePerson is actively investing in Syntrix, so while these below are current constraints, limitations, and known issues, stay tuned for changes!

Constraints and limitations

• You can run a maximum of three (3) simulations at a time. This is without regard to the type of simulation (for live agents or AI agents).
• Mystery shoppers aren’t supported, though this is on the roadmap for release very soon.
• Use with voice conversations isn't supported.
• Using your own LLM to “power” any part of Syntrix isn’t possible.
• Are you using LivePerson’s Conversation Simulator? A migration workflow to Syntrix is in the works, but it isn’t available yet.

Known issues

• Neither AI agents nor live agents can send structured content, quick replies, or images to the synthetic customer. This yields a stuck conversation; the synthetic customer doesn't respond.