Customer-centric scenario design

As a scenario author, you don’t need to script internal routing or multi-leg logic. Syntrix simplifies the process by focusing strictly on the customer perspective.

• Black Box testing: Scenario authors only need to define the customer's goal and important context. You do not need to map out complex backend routing, transfers, or system logic.
• Automated visibility: Syntrix automatically detects and logs the entire multi-leg journey—including hand-offs between AI agents and live agents. This ensures you get deep analytical lineage without burdening scenario authors with system complexity.

Starter pack

To accelerate your setup process and help you quickly get to the process of analyzing outcomes, Syntrix provides a starter pack of prebuilt scenarios. The starter pack includes a set of pre-built customer journeys that are typical in many verticals.

Find the starter pack right where you create and manage scenarios: Synthetic customer builder > Scenarios page.

While the prebuilt scenarios are ready for immediate use, they are also fully editable. You can use one as a baseline and customize individual aspects to better align with your specific organizational requirements.

Before you use a prebuilt scenario, edit it and assign to it an appropriate skill.

Take care when deleting a prebuilt scenario; this can't be undone.