If you're a CCaaS administrator tasked with setting up Syntrix and getting your team started, this short article is for you.

  1. Log into Syntrix.
  2. Add your contact center to Syntrix.
  3. Import your "skills" into Syntrix.
  4. Invite users to join the account.

At this point, Syntrix users can begin to create synthetic customer assets (scenarios, personas, etc.) and run simulations.