Video sharing - consumer to agent |
Not Supported |
Not Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Not Supported |
Supported |
Not Supported |
Typing indication - consumer to agent |
Supported |
Supported |
Supported |
N/A in Channel |
Not Supported |
Not Supported |
Not Supported |
N/A in Channel |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Typing indication - agent to consumer |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Read indication - consumer to agent |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
Not Supported |
Not Supported |
Not Supported |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Read indication - agent to consumer |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Delivered indication - consumer to agent |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
Supported |
Supported |
Delivered indication - agent to consumer |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
In-thread new messages notification |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
N/A in Channel |
N/A in Channel |
Supported |
Hyperlinked regular expressions |
Supported |
Not Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Not Supported |
N/A in Channel |
Supported |
Supported |
Desktop application support |
N/A in Channel |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Continuity across devices |
Supported (authenticated only) |
Supported (authenticated only) |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Consumer resolve conversation |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Not Supported |
N/A in Channel |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Window branding and customization |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Accessibility |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Rich Messaging |
|
|
|
|
|
|
|
|
|
|
|
|
|
Emojis |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Supported |
Enlarged emojis |
Supported |
Not Supported |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Stickers - consumer to agent |
Not Supported |
Not Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Not Supported |
Supported |
Supported |
Not Supported |
Not Supported |
Supported |
N/A in Channel |
Stickers - agent to consumer |
Not Supported |
Not Supported |
Not Supported |
N/A in Channel |
Not Supported |
N/A in Channel |
Not Supported |
N/A in Channel |
Supported |
Not Supported |
Not Supported |
Not Supported |
N/A in Channel |
Photo Sharing - consumer to agent |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Photo Sharing - agent to consumer |
Supported |
Supported |
Supported |
Supported |
Supported in Direct |
Not Supported |
Not Supported |
Supported |
Supported |
Not Supported |
Not Supported |
Supported |
Supported |
File sharing - consumer to agent |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Not Supported |
File sharing - agent to consumer |
Supported |
Supported |
Supported |
N/A in Channel |
Supported in Direct |
Not Supported |
Not Supported |
Supported |
Not Supported |
Supported |
Not Supported |
Supported |
Supported (PDF only) |
Voice/video calls |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Not Supported |
Not Supported |
N/A in Channel |
N/A in Channel |
GIF - consumer to agent |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Supported |
Supported |
Not Supported |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Link previews |
Supported |
Not Supported |
Supported |
N/A in Channel |
Not Supported |
Not Supported |
Not Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Supported |
Audio Messages |
Supported |
Not Supported |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
Not Supported |
Supported |
Not Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Payment |
Not Supported |
Not Supported |
Supported |
N/A in Channel |
Not Supported |
N/A in Channel |
Not Supported |
N/A in Channel |
Not Supported |
Supported |
Not Supported |
N/A in Channel |
N/A in Channel |
Operations |
|
|
|
|
|
|
|
|
|
|
|
|
|
Skill routing |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Engagement Attributes |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported (Tweets Only) |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Supported |
Automatic Messages |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported (Direct Message Only) |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
CSAT question |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Agent survey |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
SmartConnect support |
Not Supported |
Not Supported |
Not Supported |
Supported |
Not Supported |
Not Supported |
Not Supported |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Encryption |
Supported |
Supported |
Supported |
Not Supported |
Not Supported |
Not Supported |
Not Supported |
Supported |
Supported |
Supported |
Not Supported |
Not Supported |
Not Supported |
Encryption at rest |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Authentication |
Supported |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Not Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Client side data masking |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Supported |
N/A in Channel |
N/A in Channel |
N/A in Channel |
Agent side historical data masking |
Supported |
Supported |
Supported |
Supported |
Supported |
Not Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Secure form |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Post conversation survey |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Automation |
|
|
|
|
|
|
|
|
|
|
|
|
|
Bots |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Consumer Profile |
|
|
|
|
|
|
|
|
|
|
|
|
|
Consumer name |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
N/A in Channel |
Consumer unique identifier |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Supported |
Consumer image |
Supported |
Supported |
N/A in Channel |
N/A in Channel |
Supported |
Supported |
Supported |
N/A in Channel |
Supported |
Not Supported |
N/A in Channel |
Supported |
N/A in Channel |