Important Update on Android SDK v5.25.1

We are providing an important update regarding Android SDK v5.25.1. A specific issue was identified in this release, where custom hardcoded permissions could lead to an installation error if multiple applications using this SDK version were installed on a single device.

While this scenario is rare, we have addressed it to ensure a seamless experience for your users.

Recommended Action

• Android SDK v5.26.0 is now available and resolves this issue. We recommend all developers update their applications to this latest version.
• For applications currently using v5.25.1: Update your application to v5.26.0 to prevent potential installation conflicts
• For applications using versions prior to v5.25.1: Please skip v5.25.1 and migrate directly to v5.26.0

Release date: July 31, 2025

Overview

Android Mobile Messaging SDK version 5.25.1 release includes new features, enhancements and bug fixes.

Environment requirements

The Android Mobile Messaging SDK version 5.25.1 uses:

• Minimum API version 21
• Compile API version 35
• Target API version 35
• Maps SDK "com.google.android.gms:play-services-maps:18.1.0"
• Structured Content Library “com.liveperson.android:lp_structured_content:2.6.8”
• Date Picker Library “com.liveperson.android:lp-date-picker:2.2.2”
• Appointment List Library "com.liveperson.android:lp-appointment-scheduler:2.0.2"

New configurations

• Added support for vertical placement of structured content carousel navigation buttons: lp_carousel_navigation_button_gravity.
• Added new a dimen branding configuration lp_carousel_navigation_buttons_vertical_margin for vertical margin applied to structured content carousel navigation buttons.
• Added new a dimen boolean configuration lp_show_brand_avatar to show/hide brand avatar.
• Added new a dimen boolean configuration lp_show_agent_avatar to show/hide agent avatar.

Enhancements

• Improved consumer proguard rules for telemetry components in SDK.
• Improved edge to edge support. Removed obsolete windowOptOutEdgeToEdgeEnforcement flag from themes.
• Improved security for intents sends within SDK.
• Improved links parsing when lp_bubble_url_links_regex is specified.
• Updated guidance on utilizing lpAuthenticationParams in getEngagement request for Android SDK.
• Improved Structured content button representation.
• Removed redundant focussableInTouchMode attribute for clickable views.
• Improved tapped push notification handling for IVR/C2M notifications.
• Improved rich styling for messages on Android 6

Bugs fixed

• Fixed appearance of empty conversation view when history control params are set to open conversations only.
• Fixed welcome message placement when user has already sent some messages.
• Fixed welcome message appearance for offline mode.
• Fixed appearance of avatar when dark/light mode changed in ActivityMode.
• Fixed announcement of empty text elements without tooltip and actions inside structured content. Such elements are not accessible by Talkback.
• Fixed telemetry tracking for “show conversation” flow in fragment mode.
• Fixed appearance of quick replies options for welcome message when user re-enters the screen.
• Fixed NullPointerException when contextual menu is shown for the message.
• Fixed crash when rendering map views in structured content.
• Fixed incorrect payload of proactive message event request when outbound number is empty.
• Fixed appearance of root horizontal layout elements.
• Fixed disabled buttons state inside message with both structured content and quick replies.
• Fixed button state of disabled structured content carousel.
• Fixed announcement of image elements without tooltip and actions inside structured content. Such elements are not accessible by Talkback.
• Fixed focus movement when a child fragment appears.
• Fixed focus movement for agent, bot and consumer messages.
• Fixed appearance of scroll-to-bottom expanded state.
• Fixed blank conversation screen for unauth users when CSAT Fragment is slided out.
• Fixed button state of disabled structured content carousel.
• Fixed appearance of proactive message, welcome message and empty conversation screen.
• Fixed link highlighting for date headers and system messages.
• Fixed sending proactive events when conversation screen is in background.
• Fixed incorrect unread messages banner appearance in closed conversation with secure forms.
• Fixed scroll behavior when user navigates to conversation from push-notification.
• Fixed announcement image when tooltip is missed.
• Fixed click on mic button when user enters a conversation screen for the first time.