Release date: Phased rollout concluding June 26, 2025

Overview

Web Messaging Window 10.43 release includes Security Updates, Accessibility improvements, and Bug Fixes.

Security Updates

This release incorporates several proactive security enhancements to further protect against potential cross-site scripting (XSS) vulnerabilities in various areas of the application, bolstering overall platform security.

The title of the 'close' (X) button in the file attachment preview modal has been updated for clearer screen reader announcement
The "Powered by LivePerson" logo in the options menu will now be more appropriately announced by screen readers, providing better context
Ensured keyboard focus is correctly trapped within the "Clear History" confirmation modal, preventing navigation outside the modal dialog
Improved keyboard navigation for accessing secure form fields after selecting a form link from within the chat
Adjusted the color of the new message notification bubble to meet required color contrast standards, improving visibility

Resolved an issue where rich text formatting, particularly for messages containing anchor links (URLs), could be improperly processed or lost when sent by an agent under certain feature configurations
Fixed an issue where structured rich content elements (like carousels) might display one less item than was configured
Removes a redundant white space between transcript area and input area